Delivery and Refund Policy
At Weightless White, we prioritize fast and reliable delivery to ensure you have the best shopping experience possible. Here’s everything you need to know about our delivery promises and refund guarantees:
1. Fast Delivery
We strive to deliver your order as quickly as possible. Once your order is confirmed, we will process and ship it promptly to get it to your doorstep without unnecessary delays.
2. $1.00 Coupon Code for Delays
We value your time and trust. If your package is delayed beyond the expected delivery window, you’ll receive a $1.00 coupon code as a token of our apology. This coupon can be used on your next purchase with us.
3. Refund for Lost Packages
In the rare event that your package is lost during transit, we’ve got you covered! Simply contact our customer service team, and we will issue a full refund for the lost package.
4. Refund for Damaged Items
We take great care to ensure your items arrive in perfect condition. However, if your package is damaged during transit, you are eligible for a full refund or replacement. Please report damaged items within [insert timeframe, e.g., 7 days] of receiving your order, along with clear photos of the damage for verification.
5. Refund for Non-Delivery After 30 Days
If your package hasn’t been delivered within 30 days of purchase, you are entitled to a full refund. Please contact us with your order details so we can promptly resolve the issue.
How to Request a Refund
To request a refund for any of the above scenarios, follow these simple steps:
- Email us at sefidpar99@gmail.com with your order details and reason for the refund.
- Attach any supporting documentation (e.g., photos for damaged items or proof of non-delivery).
- Our team will process your request within [insert timeframe, e.g., 11-14 business days] and keep you updated.
Your satisfaction is our priority, and we’re committed to making your shopping experience seamless and worry-free. Thank you for choosing Weightless White!